I am a
serial thanker. This may be partly
because of my experience in service industries or due to innate courtesy. When living in NYC, I always thanked bus
drivers profusely, partly to be nice but also convinced that some day one would recognize me running to catch
up and would wait for me. Recently, I
have noticed a disturbing phenomenon: the new default response to a thank you
from the younger generation is “no problem.”
However, I do not consider that “no problem” is by any means an
equivalent to “you’re welcome” or that it is appropriate in all situations.
When someone
says “you’re welcome,” she is making an affirmative representation that
providing service to you was, if not her privilege, something that gave her
satisfaction. The transaction is
cemented by gracious thanks on your side and polite assurance on hers.
In contrast,
when someone responds to thanks with a “no problem,” whether courteously or
airily delivered, it implies that there was a problem or that he was not overly
inconvenienced by the service provided. “It
was not a problem for me to assist you in this way” or “There is no need to
thank me because it didn’t cause me a problem.”
Does that individual intend to
communicate churlishness? Probably not
(although the service I receive from some would indicate otherwise) but why not
send the thanker off feeling appreciated rather than grudgingly tolerated? Otherwise, why acknowledge the thanks at all?
Is this
generational, mere informality or a real decline in manners?
